jera9 Privacy Policy

jera9 ("we", "us", "the Platform") is committed to protecting the personal information of all members who use jera9.bet. This Privacy Policy sets out how we collect, process, store, and share personal data in the course of operating our online gaming and betting platform. By registering an account or using any jera9 service, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This policy applies to all data collected through the jera9 website, mobile browser experience, customer support channels, and any marketing communications we send. It does not apply to third-party websites or services that may be linked from our platform — we recommend reviewing the privacy notices of any external service you access independently.

jera9 collects personal information only to the extent necessary to provide a secure, compliant, and high-quality gaming experience. The table below summarises the categories of data we collect, where we obtain it, and why we need it:

We use the personal data we hold about you strictly for the following purposes. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected:

• To create, manage, and maintain your jera9 account, including processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment methods.
• To verify your identity and age (21+) in compliance with responsible gaming and anti-fraud obligations, including KYC document review where required.
• To provide personalised customer support via live chat, email, and any other channel you use to contact us, and to maintain records of those interactions for quality and training purposes.
• To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited conduct described in our Terms and Conditions.
• To send you transactional and security-related communications such as deposit confirmations, withdrawal notifications, and account security alerts. We will only send promotional emails if you have explicitly opted in.
• To analyse platform usage patterns, improve our games and services, and optimise the overall experience for players in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, and other regions.

The specific legal grounds we rely upon are as follows:

• Contractual necessity: processing required to fulfil the services you have contracted for when you registered an account, including payment processing and account management.
• Legal obligation: processing required to comply with applicable laws including anti-money-laundering (AML) obligations, age verification requirements, and responding to lawful requests from competent authorities.
• Legitimate interests: processing for fraud prevention, platform security, abuse detection, and internal analytics where our legitimate business interests are not overridden by your rights and freedoms.
• Consent: processing for optional promotional communications and non-essential cookies, where you have given explicit and freely withdrawable consent prior to that processing taking place.

We may share your personal data with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard): to process your deposits and withdrawals securely and verify the legitimacy of transactions.
• Game content providers (Pragmatic Play, Evolution Gaming, Spribe, and other licensed studios): to deliver game sessions and maintain fair-play integrity through certified RNG systems.
• KYC and identity verification partners: to fulfil our age-verification (21+) and anti-fraud obligations by securely cross-referencing identity documents you submit.
• Regulatory and law enforcement authorities: where we are required by applicable law, court order, or lawful government request to disclose personal data. In such cases we will disclose only the minimum information required by the relevant legal obligation.

jera9 uses cookies — small text files placed on your device — to ensure the platform functions correctly, to keep your session secure, and to understand how members interact with our site. We use three categories of cookie:

• Strictly necessary cookies: essential to operate core platform functions such as login state, session management, and payment flow. These cannot be disabled without breaking the platform.
• Analytics cookies: used to measure aggregate page-view counts, session durations, and navigation paths so we can improve platform performance and content. No individual user is identified; data is processed in anonymised form.
• Preference cookies: used to remember your language choice and display settings between sessions so you do not have to re-configure the platform each visit.

You can control or delete cookies at any time through your browser's settings. Please note that disabling strictly necessary cookies will impair your ability to use the platform, including logging in and making transactions. jera9 does not set advertising or behavioural tracking cookies without your prior consent.

jera9 retains personal data only for as long as it is necessary for the purpose for which it was collected or as required by applicable law. For active accounts, we retain all data categories described in this policy for the duration of your membership. We do not hold data for longer than is necessary.

Upon account closure, personal data will be deleted or anonymised within 90 days, except where retention is required by law — for example, financial transaction records may be retained for up to 7 years to satisfy anti-money-laundering and tax compliance obligations. KYC identity documents are retained for the minimum period mandated by applicable regulation and then securely destroyed. Backup copies of data are purged on a rolling schedule consistent with our data retention policy.

As a jera9 member, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team via live chat or by emailing [email protected]. We will respond to all verified requests within 30 days:

jera9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption for all data in transit, access controls that limit staff access to personal data on a need-to-know basis, regular security assessments of our platform infrastructure, and secure encrypted storage for sensitive data at rest including KYC documents and financial records.

While we take all reasonable precautions to safeguard your data, no internet transmission or electronic storage method is completely immune to risk. You are responsible for maintaining the confidentiality of your account login credentials. If you suspect that your account has been accessed without your authorisation, you must notify jera9 support immediately via live chat so that we can take prompt protective action.

The jera9 platform integrates third-party game content from licensed providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming. These providers operate their own games within our platform environment and may collect technical data such as session identifiers and game-event logs for the purpose of delivering game content and maintaining certified RNG fairness. Each provider operates under its own privacy and data-handling obligations. jera9 does not control the data practices of third-party game studios beyond the contractual requirements we place upon them as data processors.

Parents and guardians who believe that a minor may have registered on jera9 are encouraged to contact us immediately via live chat or at [email protected]. We take all such reports seriously and will investigate and act swiftly. Age verification checks are applied at registration and may be repeated at any time as part of our ongoing KYC obligations.

jera9 reserves the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Where a change significantly affects how we process your personal data, we will notify active members via their registered email address or through a prominent notice on the platform prior to the change taking effect.

Your continued use of jera9 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your personal data is handled. If you do not agree with any updated version of this policy, you should stop using the platform and contact us to request account closure and data deletion.

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to raise a concern about how jera9 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week via live chat on the platform and aim to acknowledge all privacy-related requests within 2 business days Bangladesh Standard Time (BST, UTC+6).

Email (plain text, not a link): [email protected] — Please include your registered username, the nature of your request, and any relevant reference numbers so we can process your enquiry as efficiently as possible.